MOBILE FINANCIAL SERVICES AND FINANCIAL INCLUSION: THE MEDIATING EFFECT OF ACCESSIBILITY ON FINANCIAL ACCESS AND INCLUSIVE GROWTH

Main Article Content

K. M. Anwarul Islam

Abstract

Although mobile financial services have spread faster than any preceding retail financial innovation, adoption is not necessary with inclusion, and the process by which MFIs can turn to the latter often is ambiguously stated estimates are that approximately 1.3 billion adults are not included in the financial system, and that evidence introduces "adoption" rather than "inclusion" as part of the process. Among the issues the study explores is whether accessibility is a moderating effect between mobile services intensity and financial inclusion, and if so, whether this effect varies by income level and region. An annual balanced panel of 60 low- and middle-income economies yields 1,260 observations; composite indices of the three constructs are calculated via principal component analysis, indicators are normalized relative to the International Monetary Fund Financial Access Survey, World Bank Global Findex Database and World Development Indicators; the pathways are identified using two-way fixed-effects estimation, Driscoll-Kraay standard errors, the Sobel test and a country-cluster bootstrap with 5,000 replications. The results show that mobile financial services raise accessibility by 0.507 index points (p < 0.001) and that accessibility raises financial inclusion by 0.501 index points (p < 0.001), while the total effect of 0.446 splits into an indirect effect of 0.254 (Sobel statistic 8.42; bootstrap interval 0.198 to 0.311) and a direct effect of 0.193 (p < 0.001). The findings suggest that accessibility transmits 56.8 percent of the total effect, that transmission is strongest in South Asia and weakest where mobile money entered bank-dense markets, and that financial empowerment and poverty reduction track access to banking rather than adoption alone.


 JEL Classification Codes: D14, G21, G23, O16, O33.

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Section

Research Paper/Theoretical Paper/Review Paper/Short Communication Paper

Author Biography

K. M. Anwarul Islam , Research Professor, Department of Business Administration, University of Asia Pacific, Bangladesh

Dr. K. M. Anwarul Islam is a Full Research Professor, Department of Business Administration, University of Asia Pacific (UAP), BD and a Research Fellow at INTI International University, Malaysia. He previously served as Dean of the School of Business and Social Sciences and as Chairman of the Department of Business Studies at the State University of Bangladesh. He is a graduate of the University of Dhaka and earned his PhD from Universiti Selangor, Malaysia. Through his scholarly output and academic leadership, he has established himself as an internationally recognised researcher in finance and banking.

Dr. Islam has authored or presented approximately 200 research papers, appearing in journals listed in the ABDC, ABS and ERA rankings and indexed in Scopus (Q1/Q2) and Web of Science (SCIE, SSCI and ESCI). He has also written five books, serves on the editorial boards of several international journals, and contributes to a number of professional societies and institutional committees.

As of September 2026, his work has attracted more than 4,252 citations on Google Scholar, with an h-index of 33 and an i10-index of 119, and 1003 citations on Scopus, with an h-index of 20. He has been recognised as a Top Scientist by the AD Scientific Index, which ranked him first in Bangladesh in Business Administration for 2027.

How to Cite

Islam , K. M. A. . (2026). MOBILE FINANCIAL SERVICES AND FINANCIAL INCLUSION: THE MEDIATING EFFECT OF ACCESSIBILITY ON FINANCIAL ACCESS AND INCLUSIVE GROWTH. Bangladesh Journal of Multidisciplinary Scientific Research, 11(4), 62-67. https://doi.org/10.46281/bjmsr.v11i4.2952

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