DECENT JOBS AND DIGITAL GOVERNANCE: A HUMAN-CENTERED HRM ECOSYSTEM IN KAZAKHSTAN'S CIVIL SERVICE

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Published: 2026-06-30
DOI: https://doi.org/10.46281/bjmsr.v11i3.2901
Keywords:
Civil Servant Satisfaction, Human Resource Competency, Work Environment Quality, PLS-SEM, Ecosystem HRM, Kazakhstan, Quality Jobs, Equal Opportunities, Economic Productivity, Inclusive Growth

Main Article Content

Aliya Dauyeshova
Head of the Competence Assessment Sector, Institute of Human Resource Management, Academy of Public Administration under the President of the Republic of Kazakhstan, Astana, Republic of Kazakhstan
https://orcid.org/0000-0002-9872-6111
Azamat Zhanseitov
Associate Professor, Academy of Public Administration under the President of the Republic of Kazakhstan, Astana, Kazakhstan
https://orcid.org/0000-0001-9495-0530
Aigerim Amirova
Assistant Professor, Astana IT University, Astana, Kazakhstan
https://orcid.org/0000-0003-1250-0777
Saule Iskendirova
Associate Professor, Academy of Public Administration under the President of the Republic of Kazakhstan, Astana, Kazakhstan
https://orcid.org/0000-0003-3596-8831
Zhansaya Zhunissova
Lecturer, Karaganda National Research University named after Academician E. A. Buketov, Karaganda, Kazakhstan
https://orcid.org/0009-0004-6281-447X

Abstract

Kazakhstan's civil service modernization has placed human-centered governance, digital HRM, and decent jobs at the center of public administration reform. However, empirical evidence on how competencies and workplace resources shape civil servants' satisfaction remains limited in post-Soviet contexts. This study examines whether Human Resource Competency (HRC) and Work Environment Quality (WEQ) affect Civil Servant Satisfaction (CSS) within an ecosystem approach to HRM. The analysis uses anonymous national survey data from 12,562 civil servants in Kazakhstan and applies Partial Least Squares Structural Equation Modeling (PLS-SEM) in SmartPLS 4. Reliability and validity diagnostics confirmed strong measurement quality: average variance extracted ranged from 0.678 to 0.820, composite reliability exceeded 0.80 for all constructs, and HTMT values ranged from 0.659 to 0.876. The structural model explained 51.54% of the variance in CSS. HRC had a strong positive and statistically significant effect on CSS (β = 0.587, t = 28.449, p < 0.001, f² = 0.166), while WEQ also had a positive and significant but practically negligible direct effect (β = 0.146, t = 6.513, p < 0.001, f² = 0.010). Predictive relevance was supported by Q²_predict values of 0.387 for SAT1 and 0.414 for SAT2. The findings indicate that competence development is the dominant determinant of satisfaction, whereas workplace quality functions as a secondary organizational resource. Quantitatively, the study links human-centered HRM with quality jobs, equal opportunities, economic productivity, inclusive growth, and sustainable public-sector governance in Kazakhstan. These results clarify the relative explanatory weight of individual and organizational resources in civil service HRM ecosystems.


JEL Classification Codes: J24, M12, M54, H83, O33.

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Article Details

Issue

Vol. 11 No. 3 (2026): Continuous Publication

Section

Research Paper/Theoretical Paper/Review Paper/Short Communication Paper
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Author Biographies

Aliya Dauyeshova , Head of the Competence Assessment Sector, Institute of Human Resource Management, Academy of Public Administration under the President of the Republic of Kazakhstan, Astana, Republic of Kazakhstan

Aliya Dauyeshova is the Head of the Competence Assessment Sector at the Institute of Human Resource Management, Academy of Public Administration under the President of the Republic of Kazakhstan, Astana, Republic of Kazakhstan. She specializes in human resource management, competency assessment, public sector talent development, and civil service capacity building. Her professional work focuses on designing and implementing competency-based assessment systems, leadership evaluation, performance management, and evidence-based human resource practices to enhance the effectiveness of public administration.

Ms. Dauyeshova has extensive experience in developing and evaluating competency frameworks, conducting personnel assessments, and supporting organizational development initiatives within the public sector. Her research interests include human resource management, competency-based management, public administration, organizational behavior, leadership development, employee performance, and digital transformation in human resource management. She has contributed to academic and professional projects aimed at strengthening institutional capacity and promoting innovation in public service management.

Azamat Zhanseitov , Associate Professor, Academy of Public Administration under the President of the Republic of Kazakhstan, Astana, Kazakhstan

Azamat Zhanseitov is an Associate Professor at the Academy of Public Administration under the President of the Republic of Kazakhstan, Astana, Kazakhstan. His academic and professional expertise encompasses public administration, public policy, governance, strategic management, and organizational development. He is actively engaged in teaching, research, and professional training, contributing to the advancement of public sector management and leadership.

Dr. Zhanseitov's research interests include public administration reform, strategic governance, human resource management, digital transformation in the public sector, leadership development, institutional effectiveness, and sustainable public management. He has participated in academic research, curriculum development, and capacity-building initiatives aimed at strengthening governance and improving public sector performance. Through his scholarly and professional contributions, he continues to support evidence-based policymaking and the modernization of public administration in Kazakhstan.

Aigerim Amirova , Assistant Professor, Astana IT University, Astana, Kazakhstan

Aigerim Amirova is an Assistant Professor at Astana IT University, Astana, Kazakhstan. Her academic expertise lies in information technology, digital transformation, data analytics, and interdisciplinary applications of emerging technologies. She is actively involved in teaching, research, and academic supervision, contributing to the development of innovative educational practices and technology-driven solutions.

Ms. Amirova's research interests include artificial intelligence, digital innovation, information systems, e-governance, business analytics, cybersecurity, and the application of advanced technologies in public administration and organizational management. She has participated in collaborative research projects and academic initiatives focused on leveraging digital technologies to improve organizational performance, support evidence-based decision-making, and foster sustainable digital transformation.

Saule Iskendirova , Associate Professor, Academy of Public Administration under the President of the Republic of Kazakhstan, Astana, Kazakhstan

Saule Iskendirova is an Associate Professor at the Academy of Public Administration under the President of the Republic of Kazakhstan, Astana, Kazakhstan. She is engaged in teaching, research, and professional development in the fields of public administration, public policy, governance, and organizational management. Her academic work focuses on strengthening public sector performance through evidence-based management and institutional innovation.

Dr. Iskendirova's research interests include public administration, strategic governance, human resource management, public sector leadership, organizational behavior, public policy analysis, and digital transformation in government. She has contributed to academic research, executive education, and capacity-building initiatives that support effective governance, civil service development, and sustainable public administration reforms in Kazakhstan.

Zhansaya Zhunissova , Lecturer, Karaganda National Research University named after Academician E. A. Buketov, Karaganda, Kazakhstan

Zhansaya Zhunissova is a Lecturer at Karaganda National Research University named after Academician E. A. Buketov, Karaganda, Kazakhstan. She is involved in teaching, academic research, and student mentoring, with a focus on advancing knowledge and fostering innovation in higher education. Her work emphasizes the integration of contemporary research and practical applications into teaching and learning.

Ms. Zhunissova's research interests include public administration, organizational management, human resource management, leadership, digital transformation, and sustainable development. She has participated in academic and interdisciplinary research projects, contributing to studies that promote evidence-based decision-making, institutional effectiveness, and the application of innovative approaches to organizational and public sector development.

How to Cite

Dauyeshova , A. ., Zhanseitov , A., Amirova , A., Iskendirova , S. ., & Zhunissova , Z. . (2026). DECENT JOBS AND DIGITAL GOVERNANCE: A HUMAN-CENTERED HRM ECOSYSTEM IN KAZAKHSTAN’S CIVIL SERVICE. Bangladesh Journal of Multidisciplinary Scientific Research, 11(3), 76-92. https://doi.org/10.46281/bjmsr.v11i3.2901
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