Ozaki, Yasufumi, Professor, Faculty of Economics, Kushiro Public University of Economics, Hokkaido, Japan, Japan

• Asian Finance & Banking Review Vol 8 No 1 (2024): January-December - Research Paper/Theoretical Paper/Review Paper/Short Communication Paper
  DETERMINANTS OF CUSTOMER SATISFACTION IN RETAIL BANKING: EMPIRICAL EVIDENCE FROM JAPANESE BANK CUSTOMERS
  Abstract  PDF